Privacy Policy

Last updated: November 2025

Introduction

bitHuman, Inc. ("bitHuman," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing address and payment details (processed by our payment provider)
• Content: Images, videos, audio, and text you upload or create using our Services
• Communications: Messages you send to us for support or feedback

Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including API calls, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Cookies: We use cookies and similar technologies to improve your experience and analyze usage

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our Services
• Detect, prevent, and address fraud and abuse
• Comply with legal obligations

AI Model Training

We do not use your content to train our AI models unless you explicitly opt in. Your avatars, conversations, and generated content remain private and are processed solely to provide you with our Services.

Data Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our Services (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time. Some information may be retained as required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@bithuman.ai